Costco Business Printing requires credit card payment for all mail back (ship to home/office) orders.

Accepted Forms of Payment

For mail back orders, you can pay online using VISA, MasterCard and Discover cards.

For Costco Warehouse pick-up orders, you can pay at the warehouse using VISA, cash, check, debit card or Costco Shop card.

Billing Information

Billing information is required for all credit card payments to be processed. Please read below for common questions:

Why have I been charged when I haven't yet received anything?
Your credit card will be charged at the time the order is placed. Shipped orders typically arrive within 5-7 business days from the time they are placed.

How come there is a $1.00 charge from Costco Business Printing on my credit card?
This is a pending charge used to validate the credit card. The pending charge will expire and will not appear as a transaction on the credit card statement.

Who can I contact about charges on my card?
Contact member support.

Credit Card Security

We take great care to ensure all financial information is secure.

• Encryption of credit card numbers
  Industry standard protection is utilized for sensitive information through advanced encryption (such as credit card information and passwords).
• Accounts are protected by a password
  Choose a complex password using numbers and a combination of upper case and lower case letters. If you suspect that someone might have access to your account, change your password by selecting Hi, YourName in the top right corner and clicking Edit Account. On the Personal Information tab, click the blue Edit button. Enter a new password in the “Password” field, and enter it again in the “Re-type Password” field. Then click Update Info.
  If you forget your password, you will receive an email with a link to reset your password
• Secure Transactions
  All communications between your browser and the website are encrypted using https. The “s” at the end of https stands for “secure”.

Problems with Online Orders

Please read below for problems you may encounter and how they can be resolved.

Problem: You believe that fraudulent charges have been made using your credit card.
If you are concerned that fraudulent charges have been made in connection with your Costco Business Printing account, please contact member support as quickly as possible. We take the security of your credit information very seriously and will immediately investigate the matter to its fullest.

Problem: Your credit card isn't being accepted by Costco Business Printing. 
Please verify that your credit card number, expiration date, CVV code and billing address are correct. If you're still having trouble, contact your credit card provider.

Problem: You need to cancel an order. 
In most cases, orders cannot be cancelled or changed after they have been placed.

Sales Tax Exemptions for Online Orders

Warehouse Pick-Up Orders

Payment for orders picked up at a Costco Warehouse is collected at the time of pick-up. If your order qualifies for tax exemption, ask the cashier for a sales tax exemption claim form.

Mail Back Orders

CostcoBusinessPrinting.com doesn't offer sales tax exemption at the time of sale. For resale, CostcoBusinessPrinting.com requires the appropriate resale certificate from the state where shipment was delivered. For exempt organizations, such as schools and nonprofit organizations, most states require that purchases be made with a credit card in that name of the tax-exempt business or agency. Payment with personal funds to be reimbursed by the organization may nullify an exemption. 

Our ability to provide you a refund of the tax you paid on your purchase will be based on the ship-to state's resale/tax exemption laws. If your purchase doesn't meet that state's guidelines, Costco won't be able to refund the tax.

Our Tax Department will process your exemption after you've placed your order and submitted the following documentation:

• A copy of your resale/tax exempt documentation.
  
• A copy of the CostcoBusinessPrinting.com shipping confirmation email from your purchase or printed receipt from your online "Order Status" page.
  
• A sales tax exemption claim form. Download the PDF form or copy and paste the following URL into the address bar of your web browser: https://goo.gl/LXu8NA
  
• The completed and signed sales tax exemption claim form MUST be included with your request. The Tax Department will respond to your exemption request with either a sales tax refund or an explanation why a refund was denied.