FAQs

General

Ordering

Products

How long will my order take?

How much will it cost to ship my order?

What is the status of my order?

What if I need a refund or I have to return my order?

Can I have my order mailed to my business?

Can I order a specific quantity that is not listed?

Can I save a project and finish/re-order it at a later date?

 

What type of paper/ materials are used?

What is UV coating? How is it different from matte?

 

 

Designing

Uploading

 

What does the low resolution warning mean?

What is a good resolution?

Can I edit my images within the design tool?

 

I’m uploading my own design. What size should it be?

What types of files can I upload?

What are vector-based PDFs?

What are outlined fonts?

 

 

How long will my order take?

Estimated delivery time for Costco Business Printing orders is typically 5-7 business days. You will receive an email confirmation once your order ships. If you selected mail back, your email confirmation will include tracking information. Visit Shipping & Delivery Times for detailed shipping information.

How much will it cost to ship my order? 

Shipping charges vary depending on product type and quantity. Shipping is free for warehouse pick-up. Visit Product Pricing & Shipping Costs for detailed pricing information.

What is the status of my order?

Visit Order Status to learn more.

What if I need a refund or I have to return my order? 

We guarantee your satisfaction with every product we sell, and will refund your purchase price if you are dissatisfied.

If you paid in the Warehouse:
For an immediate refund, simply return your purchase to any Costco location. To find your nearest location, please visit our warehouse locator. Please have a copy of your order confirmation email with the items you wish to return.

If you paid online through CostcoBusinessPrinting.com:
Contact member support to request a refund.

We will send an email notification when a credit has been applied to your account. After you receive the email, please allow 3-5 business days for the credit to show up.

We cannot adjust orders that have already been placed. If you believe there is an error with your order, please contact member support.

Can I have my order mailed to my business?

Yes, all products from Costco Business Printing can be shipped to your office or home. To have your order shipped, select Mail My Order in the checkout process, confirm your address and choose a shipping method. Visit Shipping & Delivery Times for more information.

Can I order a specific quantity that is not listed?

At this time, Costco Business Printing products are available in the following quantities:

  • Business cards: sets of 500 (same image)
  • Banners: sold individually
  • Brochures: sets of 500 (same image)
  • Flyers: sets of 500 (same image)
  • Postcards: sets of 500 (same image)
  • Posters: sets of two (same image)
  • Yard Signs: sets of 4 (same image)
  • Letterhead: reams of 500 sheets (same image)
  • Envelopes: sets of 500 (same image)

You can order up to 4 additional sets of business cards, brochures, flyers, postcards, letterhead and envelopes. For example: you could order 5 sets of 500 brochures, totaling 2500 brochures. However, you cannot order less than the minimum quantity stated.

Maximum quantities per order for other products:

  • Banners: up to 100 units per order
  • Posters: up to 100 sets of 2 (200 units) per order
  • Yard Signs: up to 100 sets of 4 (400 units) per order

Can I save a project and finish/re-order it at a later date?

Yes, products you create can be saved and accessed at a later date. To save a project, click Save in the top right corner of the design tool. You can modify the name of your project in the top left corner of the design tool. Visit Saved Projects for more information.

To re-order a product: visit the Order Status page, click View More Details on the order, then click Reorder to add the products to your current cart. If you need to update the design that you have re-added to your cart, click edit from the cart page.

What type of paper or materials are used?

Every product has its own material specifications. For product specifications, including materials, finishes and printing information, select a product:

What is UV coating? How is it different from matte? 

Ultra violet coating (UV coating) is featured on the front of business cards and postcards from Costco Business Printing. UV coating is a high-gloss liquid compound coating that is dried with ultraviolet light. The UV finish enriches the vibrancy of colors and the crispness of text and logo designs, and it also serves as a protective layer that is resistant to tearing, smudging, scratching or corner bending.

The soft matte finish on the back is subtle and smooth – which is easy to write on if needed. 

What does the resolution warning mean?

Each product has its own resolution specifications. A low resolution warning means that the resolution of your image or design is too low for the product you are designing, and may appear blurry or pixelated. If you have a larger version of your photo, try uploading it again. Visit Image Resolution for more information.

What is a good resolution? 

Refer to the recommended resolutions for:

Can I edit my images within the design tool? 

When you add an image to a design, you can apply basic edits including zoom, rotate, crop and scale to fit. Edits to the brightness, contrast or color should be made prior to uploading.

I’m uploading my own design. What size should it be?

If you are uploading your own product design, we recommend that you follow our design template and upload guidelines, which are specific to each product. To view design templates and guidelines, select a product:

What types of files can I upload? 

Costco Business Printing supports the following file types: .jpg, .jpeg, .pdf, .png, .tif, .tiff, .bmp, and .gif, up to a 50 MB file size. Visit Uploading: Technical Support for more information.

What are vector-based PDFs?

When uploading your product design, we recommend that your file is a vector-based PDF. Vector graphics are made up of thin lines and curves (“paths”) which can be scaled and resized without losing their quality. Text, logos and illustrations are typically created as vector graphics. By comparison, raster graphics (“bitmap” images) are made up of pixels, which lose their quality and appear grainy or pixelated when zoomed beyond 100%. Photographs are raster images.

Vector graphics look clear and smooth at any resolution, ideal for print formats – particularly for large products like banners. If uploading raster images or files, ensure that they meet the recommended resolution for your product.

What are outlined fonts?

When uploading your product design, we recommend that you use outlined fonts for text elements. Transforming your text into outlines turns the text layer into a layer of vector shapes. This means that the printer will be able to reproduce any font because each character is represented as a geometric shape. It also allows the font to be scaled freely to any resolution, without losing its quality. Keep in mind that once text is converted to outlines, the text will no longer be editable – so this should be one of your final steps.


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